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Forum Discussion
My account keeps saying it's full - but it isn't
Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Hi,
So it appears that there can be backups that don't show up in your backups page, but are actually still there taking up room. Dropbox support was able to identify it for me and send me a link that would get me to it directly. If you've initiated a backup of your PC that never finished you might have the same issue i did. If you go to the link posted below, and find there are directories there with stuff in them that might be the source of your issues. Once i removed them from dropbox online, my dropbox storage started was I actually had backed up an everything sorted itself. Hope this helps, if not escalating it with dropbox after the contact you will likely have them see a folder that you can't, which they can link you to directly.
I connected a new device, a windows pc, and it initiated Dropbox Backup automatically, taking me over my data usage limit. I deleted and switched off Backup. I have used about 1G of storage but the account is still stuck on telling me I am over the limit. How do I fix this? Thank you.
- Rich
Super User II
Neil45 wrote:
I deleted and switched off Backup. I have used about 1G of storage but the account is still stuck on telling me I am over the limit.If you've already deleted the backup, wait a couple of hours and check your space usage on your Plan page again. It sometimes takes a bit to catch up.
- Thanks. I’ll give it a while.
