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Forum Discussion

libassi's avatar
libassi
New member | Level 2
5 months ago

I get a message saying my account is full, but I'm underquota

For some reason I am get this message:   Your account is out of storage!   Yet my dashboard says:   Your current plan Basic 2 GB Using 0.02 GB of 2 GB space   I don't...
Quota
Storage space
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Hi libassi, thanks for bringing this to our attention.

 

Could you attach a screenshot showing this message that you're seeing?

 

Another screenshot showing the quota on your account would also be great.

 

This will help me to assist further!

  • libassi's avatar
    libassi
    New member | Level 2
    5 months ago

     

    Hope this is right.  Thanks, Jay

     

     

     

     

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      5 months ago

      What button did you click on to get to the second image you posted?

      • libassi's avatar
        libassi
        New member | Level 2
        5 months ago

        Jay

        I just discovered that my response email bounced.  I'll try this again.

         

        I was trying to open a doc in db that was emailed to me as an attachment. From a different db account.

         

        Thanks Jay

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