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Forum Discussion
I can't access my photos, as I'm being asked to upgrade my Dropbox account.
I REALLY need help, please. A very long time ago my wife and I wanted to put our photos, many of them precious, in a safe place. She suggested putting them om a USB but I said we should put them on s...
Hannah
Dropbox Staff
Dropbox StaffHey Marshal mellow, I'm glad to see that you were able to see and access your photos in your account.
Regarding your account being full, is it possible that you have any shared folders or backups taking your space?
You can see your shared folders here and your backups page here.
Different subject but I just cropped a photo as it said it was saving it it froze and now I can't get into any photos. Please 🙏 help
- Nancy
Hi again, Marshal mellow! Are you still having trouble with this? Can you access your photos via another browser, as a test?
I was in a total panic as you might guess. I was able to access them using my phone but I don't know about my PC because I don't have access to it now. I assume it will be okay but I'll see tomorrow. Thanks 🙏
