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Marshal mellow's avatar
Marshal mellow
Collaborator | Level 8
19 days ago

I can't access my photos, as I'm being asked to upgrade my Dropbox account.

I REALLY need help, please. A very long time ago my wife and I wanted to put our photos, many of them precious, in a safe place. She suggested putting them om a USB but I said we should put them on s...
Account Access
Storage space
upgrades
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey again, Marshal mellow!

 

The issue here is that your account is full, correct?

 

So, what we need to do is find out what's causing your account to be full.

 

You mentioned that you checked your backups page, right? Does it show you any files there, that might be taking up your space?

Marshal mellow's avatar
Marshal mellow
Collaborator | Level 8
4 days ago
Thank you Hannah but I don't know what the backups page is
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 days ago

    Your backups page is the page that lists the files and folders you've backed up to Dropbox Marshal mellow 

     

    Do you see anything there? 

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