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BCP1's avatar
BCP1
New member | Level 2
2 years ago

My space isn't being freed up after deleting files

When I bought a new laptop I was offered additional Dropbox storage space for a year. The offer is about to expire and I can’t afford to pay for the additional space. I have deleted the files that wo...
  • BCP1's avatar
    BCP1
    2 years ago

    Thanks so much Jay for your reply!  After I received it I went back to the Back up area and although it looked as if what I had deleted/moved out wasn’t there, in reality all the deleted/moved files were hidden. I then found the box where on can select ‘Delete permanently’. Once I did that the storage space was restored. It was very confusing and puzzling because I couldn’t find any guidance that would have taken me there, but I am glad it is all sorted! 
    thanks again for your help!

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