You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
My account keeps saying it's full - but it isn't
Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Hannah
Dropbox Staff
Dropbox Staff
Hi Hannah,
Here's the screenshot, as you can see no backups!
- Nancy
Hi elsar, and sorry for jumping in.
In case you haven’t done so already, can you please go to your All files page and calculate the size of any files/folders that may be located there? What’s the size of the largest file/folder that you see?
Hi Nancy, the largest folder i can see in all files contains the journal articles it is 462mb, the rest of the files combined amount to less than 30mb.
It's really quite confusing.
- Nancy
Thanks for checking, elsar; I appreciate it.
I checked our system in the meantime, and from what I can see, one of our agents opened a ticket for you and our advanced team is handling your case at the moment.
Since they have more account visibility than we do over here on the forum, I’d suggest continuing with them directly. It looks like they’ve sent you some steps to try as well, so please let them know when you’ve followed them and they’ll take it from there.
