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Forum Discussion
My account keeps saying it's full - but it isn't
Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Hello everyone!
I use drop box to sync journal articles between my desktop and my laptop, which uses about 500mb of space. My dropbox account has 5.75gb account.
After reconnecting Dropbox (for some reason it signed me out, i mistakenly said yes to letting it back up my documents folder which filled the space to 15gb, well over my limit). I've attempted to rectify the problem (at this point there are no backups, no folders or files are shared, nothing showing on drop box locally or online outside of the 500mb of journal articles) I even unlinked all my devices. But the problem remains it believes i have 15gb of storage used when I don't. Anyway to fix this, otherwise I'll need to drop dropbox and use something else!
Hannah
Dropbox Staff
Dropbox StaffHi Hannah,
Here's the screenshot, as you can see no backups!
- Nancy
Hi elsar, and sorry for jumping in.
In case you haven’t done so already, can you please go to your All files page and calculate the size of any files/folders that may be located there? What’s the size of the largest file/folder that you see?
Hi Nancy, the largest folder i can see in all files contains the journal articles it is 462mb, the rest of the files combined amount to less than 30mb.
It's really quite confusing.
So glad I find someone who knows.
It says I am using 15.93 out of 16. However I have deleted files permanently and my own counter states:
i.e., 5.68 GB. No matter what I delete (have been doing that for the past 3 days) it keeps on telling me that I have no free space. If you know what I should do. Their bot simply doesn't work. Thanks a lot!!!!!!!!!!!!
- Jay
Hi EtiennevanDam, are you able to locate any backups on your account?
Is the Dropbox desktop application running and syncing to your account online?
Solved!
Dear Jay,
The magical answer is that given by one of your colleagues (@Marc Willmott) to another user:
Click on https://www.dropbox.com/backups/PCAlthough the communication offered by Dropbox is VERY poor and therefore it doesn't tell you that the backup file (over 14 Gb) is now empty and it is nowhere to be found, after a few minutes I got back and read:
so everything is back to normal. If it serves any purpose for future users (because I have read many comments with strange answers such as emptying the caché, and nothing works) what you guys should tell them is that Dropbox backs up in the same space alloted a backup file that keeps on growing over time and that is NOT depleted when you delete files. As soon as you delete that backup file and you turn of the auto-backup feature, case closed!
Thanks again, to all of you!!!!
Etienne van Dam
Thank you, Jay! Yesterday, after I wrote, I continued to delete files. This is what I get today:
Thus, MORE than yesterday, not less. Then I read one of the previous answers to another user, and clicked on the link it gave to the backup file and I saw a backup file I didn't even know existed, with an option to delete it (eating up 14 Gb, I don't need it because I do my own backup, all I need is the syncing between my main PC and my two other devices). When I click on "delete" I get this message:
and have tried all the options. None of them actually deletes any of the files in that backup file. If I manage to delete it altogether, or even if I manage to delete all the files I have in Dropbox to get to zero, reloading it after that with the files I have backed up, I would be very happy. Do you know how to do that? Thanks a lot, really!
