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Forum Discussion

frot 's avatar
frot
New member | Level 2
3 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Quota
Storage space
Sargo1's avatar
Sargo1
New member | Level 2
2 years ago

Dropbox has stopped working as it says I have exceeded my storage limit.  I have completely permanently deleted all content e.g. files, shared folders, photos and have checked Events to see if I have missed anything.  I have then logged off and reopened my account however the message is still there that I have exceeded my storage limit despite there being absolutely nothing stored. How can I get my account working again??

  • elsar's avatar
    elsar
    Explorer | Level 4
    2 years ago

    I'm in the same situation as you so don't have an answer. One other thing to check is if you have any backups from an external device or a backup of your desktop/download/documents etc. Other than that, I'm also waiting for an answer on this.

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