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Forum Discussion

frot 's avatar
frot
New member | Level 2
3 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Quota
Storage space
quiclct's avatar
quiclct
Explorer | Level 3

My Dropbox is pretending to be full. Though I only use a bit over 1 GB of storage. There seems to be some sort of hidden folders in my Dropbox that are taking up storage. I can't delete these. These Folders contain most likely an automatic backup of my external hard drive. How do I delete these hidden files. The folder name starts with "/transcend" (name of my external storage). Dropbox actually shows the files in the online-version when I type in /transcend in the searchbox

 

Can u help?

 

thanks a lot

quiclct's avatar
quiclct
Explorer | Level 3
3 years ago

ok its done i think i found my mistake

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