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Forum Discussion

Lanaex's avatar
Lanaex
Explorer | Level 4
3 years ago

My account is full even after deleting my files

Hello,    Does somebody know whether it is possible to get real help from dropbox, because the chat is only sending automatic messages... Or there is no help at all?   Thank you.
Storage space
  • Mark's avatar
    Mark
    3 years ago

    Lanaex 

     

    Have you checked www.dropbox.com/backups to see if thats using up the quota? 

     

    Note as well that deleted items do not use up your quota so deleting them has no impact

menelfloss's avatar
menelfloss
Explorer | Level 4

I have deleted all folders, shared folders, removed myself from other shared folders, and emptied the deleted items folder.
As far as I can tell I have nothing in DB, But it still says my DropBox is full.
I went from a paid business subscription to a 2GB plan because I retired.

Any thoughts?

Rich's avatar
Rich
Icon for Super User II rankSuper User II
5 months ago
menelfloss wrote:

I have deleted all folders, shared folders, removed myself from other shared folders, and emptied the deleted items folder.

Anything on your Backups page? If not, take a screenshot of your usage shown on your Plan page, and post it here. It looks like this:

 

 

 

 

  • menelfloss's avatar
    menelfloss
    Explorer | Level 4
    5 months ago

    Thanks for helping me Rich. I did find a backup and deleted it as well as emptying the deleted back ups folder. That most certainly was the culprit. So is the free 2GB plan a trial or can you use it indefinitely? 

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      5 months ago
      menelfloss wrote:

      So is the free 2GB plan a trial or can you use it indefinitely? 

      It's free indefinitely.

      • menelfloss's avatar
        menelfloss
        Explorer | Level 4
        5 months ago

        Thank you again Rich for your help.

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