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Forum Discussion
My account is full even after deleting my files
Hello,
Does somebody know whether it is possible to get real help from dropbox, because the chat is only sending automatic messages... Or there is no help at all?
Thank you.
Have you checked www.dropbox.com/backups to see if thats using up the quota?
Note as well that deleted items do not use up your quota so deleting them has no impact
My Dropbox account is stating that it is completely full. But I have spent the last 2 days deleting files and folders from Dropbox. It should only have 3 or 4 very small files in it. But it still has all of the files that I’ve deleted. They won’t actually delete. And I can’t get a response from the chat bot (I’ve tried.). And every topic about deleting files doesn’t address this particular issue.
- Mark
Super User II
Have you checked www.dropbox.com/backups to see if you have files there?
What about www.dropbox.com/share ?
Also post what is showing at www.dropbox.com/account/plan in terms of the bar chart of space used.
I don’t use Dropbox backup or Dropbox share. Never have. Is it possible that my Dropbox is still saying it’s full because all of my files are now sitting in a deleted files folder? If so, how can I delete these deleted documents?
- Mark
Have you checked the links sent? Dropbox were at one point very sneaky at setting it up.
And no, deleted files do not use quota. So basically one of those things above is using your space - everything at www.dropbox.com/home and www.dropbox.com/backups uses quota. Nothing else.
