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Lanaex's avatar
Lanaex
Explorer | Level 4
2 years ago

My account is full even after deleting my files

Hello,    Does somebody know whether it is possible to get real help from dropbox, because the chat is only sending automatic messages... Or there is no help at all?   Thank you.
Storage space
  • Mark's avatar
    Mark
    2 years ago

    Lanaex 

     

    Have you checked www.dropbox.com/backups to see if thats using up the quota? 

     

    Note as well that deleted items do not use up your quota so deleting them has no impact

Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

All support options are account dependent and listed at www.dropbox.com/support. Email support is restricted to account issues OR for paying users. Phone support and chat depends upon your paid plan. 

 

Alternatively you can ask here. 

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