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Forum Discussion

Phunkeesea 's avatar
Phunkeesea
New member | Level 2
2 years ago

Inconsistencies regarding my available space and feedback about Dropbox

Sharing my experience with Dropbox: As a user on the free plan, I've encountered some ongoing issues that have made it difficult for me to consider upgrading. Every time I open my computer, Dropbox p...
Desktop
Quota
Storage space
upload
LesleyHall's avatar
LesleyHall
Explorer | Level 4

Hi Phunkeesea

I have exactly the same problem.  It seems as though Dropbox just want you to sign up.  I haven't added to my account since 2013 and all of a sudden I have no data space left.  Strange that, as it has been fine for the last 10 years!  A person from Dropbox seemed quite helpful to try to solve what is causing the problem but it seems the things she is asking me to check just don't exist.  I think I am going to give up with it and try to find a more stable alternative.  Good luck with sorting yours.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi LesleyHall, if your quota has run out without any input, is it possible you're a member of a shared folder where someone else has uploaded files? This does take up quota on your account.

  • LesleyHall's avatar
    LesleyHall
    Explorer | Level 4
    2 years ago

    Hi Jay

     

    Other family members who have access to the account have not used it in a long time as well, to the point that they had forgotten they have access to Dropbox! So no, nothing has been added.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hope you don't mind me jumping in, LesleyHall. 

       

      Did you previously have any additional space, which has now expired, causing your Dropbox account to go over-quota perhaps?

       

      Did you receive this message about not having more storage after trying to upload a new file/folder or did this happen all of a sudden, even though you had taken no actions on your Dropbox account?

      • LesleyHall's avatar
        LesleyHall
        Explorer | Level 4
        2 years ago

        Hi Nancy

        It happened all of a sudden.  I have not sent anything to my DropBox for the last 10 years.  I didn't get around to moving the data on it to somewhere else being as I don't use it, and haven't for the last 10 years!  Unless there are files in there I can't see...but what would be the point of that?

         

        I really can't see any other reason for it to suddenly bombard me with links to 'upgrade' the account saying I'm out of storage space, other than that's what DropBox want me to do.  It's not the way to ask me to pay for storage that has been free in the past. If that was why it happened then why not say that is what they want me to do? It just doesn't make sense!

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