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Forum Discussion

Phunkeesea 's avatar
Phunkeesea
New member | Level 2
2 years ago

Inconsistencies regarding my available space and feedback about Dropbox

Sharing my experience with Dropbox: As a user on the free plan, I've encountered some ongoing issues that have made it difficult for me to consider upgrading. Every time I open my computer, Dropbox p...
Desktop
Quota
Storage space
upload
LesleyHall's avatar
LesleyHall
Explorer | Level 4
2 years ago

Hi Phunkeesea

I have exactly the same problem.  It seems as though Dropbox just want you to sign up.  I haven't added to my account since 2013 and all of a sudden I have no data space left.  Strange that, as it has been fine for the last 10 years!  A person from Dropbox seemed quite helpful to try to solve what is causing the problem but it seems the things she is asking me to check just don't exist.  I think I am going to give up with it and try to find a more stable alternative.  Good luck with sorting yours.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi LesleyHall, if your quota has run out without any input, is it possible you're a member of a shared folder where someone else has uploaded files? This does take up quota on your account.

    • LesleyHall's avatar
      LesleyHall
      Explorer | Level 4
      2 years ago

      Hi Jay

       

      Other family members who have access to the account have not used it in a long time as well, to the point that they had forgotten they have access to Dropbox! So no, nothing has been added.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hope you don't mind me jumping in, LesleyHall. 

         

        Did you previously have any additional space, which has now expired, causing your Dropbox account to go over-quota perhaps?

         

        Did you receive this message about not having more storage after trying to upload a new file/folder or did this happen all of a sudden, even though you had taken no actions on your Dropbox account?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey LesleyHall, thanks for the additional info.

     

    Is your space all used up indeed? What does the plan tab in your account settings show?

     

    Are you still receiving these emails?

     

    And have you checked the size of your files in Dropbox, to see which ones are taking up your space?

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