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Phunkeesea 's avatar
Phunkeesea
New member | Level 2
2 years ago

Inconsistencies regarding my available space and feedback about Dropbox

Sharing my experience with Dropbox: As a user on the free plan, I've encountered some ongoing issues that have made it difficult for me to consider upgrading. Every time I open my computer, Dropbox p...
Desktop
Quota
Storage space
upload
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Phunkeesea , thanks for your feedback today.

 

We can definitely look into this, because I'm sure there's something we're missing, so let's get into it.

 

When you say that Dropbox keeps asking you to join, can you please elaborate? Or better yet, if you can send us a screenshot of the pop-up, that would be really helpful.

 

About the discrepancy in your available space, is it possible that your devices are linked to different Dropbox accounts?

 

Do your account settings here show the same email address as on the Dropbox app on your phone?

 

Let me know and we'll go from there.

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