You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

BeAuMaN's avatar
BeAuMaN
Explorer | Level 3
4 years ago

I received a 25GB HP Promotional dropbox space increase, yet I should have received 100GB

Hello,   I took some time to review the terms of your HP Promotion: https://help.dropbox.com/accounts-billing/space-storage/hp-promotion The table indicates that HP Devices purchased on or af...
Promotions
Storage space
  • Daphne's avatar
    Daphne
    4 years ago

    Hello BeAuMaN, I hope you had a good weekend!

     

    I'd be happy to look into this further with you, so I've just sent a brief message to the email linked with your profile here.

     

    When you have the time, please check your inbox for my message and get back to me there.

     

    Thanks!

oof_magoof's avatar
oof_magoof
New member | Level 2

I'm in the same boat, however, I didn't even get the 25GB when I did the promo. I only got 2GB.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
4 years ago
Hey oof_magoof, I hope you're doing well!

As I'd like to help you out on this, do you mind if I send you an email so we can have a closer look there?

Thanks!
  • KatieKate's avatar
    KatieKate
    Explorer | Level 3
    4 years ago
    Hi
    Same problem with me. Could you contact me to resolve please?
    Thanks
    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      4 years ago
      Done KatieKate! 

      You got a new email.

      Cheers!
    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      4 years ago
      Sure thing mariannah, you've got :envelope: 
      • Chinnu_bond007's avatar
        Chinnu_bond007
        Explorer | Level 3
        4 years ago

        Walter i have never received any email from you, 

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!