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Forum Discussion

BeAuMaN's avatar
BeAuMaN
Explorer | Level 3
4 years ago

I received a 25GB HP Promotional dropbox space increase, yet I should have received 100GB

Hello,   I took some time to review the terms of your HP Promotion: https://help.dropbox.com/accounts-billing/space-storage/hp-promotion The table indicates that HP Devices purchased on or af...
Promotions
Storage space
  • Daphne's avatar
    Daphne
    4 years ago

    Hello BeAuMaN, I hope you had a good weekend!

     

    I'd be happy to look into this further with you, so I've just sent a brief message to the email linked with your profile here.

     

    When you have the time, please check your inbox for my message and get back to me there.

     

    Thanks!

mackillopsj's avatar
mackillopsj
Explorer | Level 3

I purchased an HP Omen laptop this year (2021) and should have received 100GBs for free. However, my laptop only had the 25GB promotion that didn't even come through when I signed up via the link. Now I am stuck with only 2GB space for 10GB of data that I need to transfer. Please help.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
4 years ago
Hey mackillopsj, thanks for joining the discussion here and sorry to hear you're having issues with redeeming your HP promotion.

May I reach out via email to have a further look internally?
  • mackillopsj's avatar
    mackillopsj
    Explorer | Level 3
    4 years ago

    Yes please

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      4 years ago
      Sure thing mackillopsj. You've got :envelope: 
      • mackillopsj's avatar
        mackillopsj
        Explorer | Level 3
        4 years ago

        Thanks Walter, I've just replied to your email.

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