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Forum Discussion

BeAuMaN's avatar
BeAuMaN
Explorer | Level 3
4 years ago

I received a 25GB HP Promotional dropbox space increase, yet I should have received 100GB

Hello,   I took some time to review the terms of your HP Promotion: https://help.dropbox.com/accounts-billing/space-storage/hp-promotion The table indicates that HP Devices purchased on or af...
Promotions
Storage space
  • Daphne's avatar
    Daphne
    4 years ago

    Hello BeAuMaN, I hope you had a good weekend!

     

    I'd be happy to look into this further with you, so I've just sent a brief message to the email linked with your profile here.

     

    When you have the time, please check your inbox for my message and get back to me there.

     

    Thanks!

sushilchawla's avatar
sushilchawla
Explorer | Level 4

I'm facing the same issue, purchased my laptop on 20 Jan 2021, followed the steps, but received 25 GB space. Daphne if possible, can you take a look?

Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff
4 years ago
Thanks for giving me a shout sushilchawla!

I'd be happy to look into this with you, so I've just sent you a brief email. Please get back to me there to continue looking into this when you have a moment - cheers!
  • bob2021's avatar
    bob2021
    Explorer | Level 3
    4 years ago

    Sounds like this may be an issue.  I too have experienced this situation with the HP promotion.

    • Daphne's avatar
      Daphne
      Icon for Dropbox Staff rankDropbox Staff
      4 years ago
      Thanks for joining us here bob2021!

      Are you not seeing the space if you check your plan page here?

      If not, can you check for your device's eligibility as per this article?
      • bob2021's avatar
        bob2021
        Explorer | Level 3
        4 years ago

        I see an additional 25GB only.  I just purchased an HP laptop a couple of weeks ago, so I should be receiving 100GB???

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