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Forum Discussion

BeAuMaN's avatar
BeAuMaN
Explorer | Level 3
4 years ago

I received a 25GB HP Promotional dropbox space increase, yet I should have received 100GB

Hello,   I took some time to review the terms of your HP Promotion: https://help.dropbox.com/accounts-billing/space-storage/hp-promotion The table indicates that HP Devices purchased on or af...
Promotions
Storage space
  • Daphne's avatar
    Daphne
    4 years ago

    Hello BeAuMaN, I hope you had a good weekend!

     

    I'd be happy to look into this further with you, so I've just sent a brief message to the email linked with your profile here.

     

    When you have the time, please check your inbox for my message and get back to me there.

     

    Thanks!

avengerzx99's avatar
avengerzx99
Explorer | Level 4
4 years ago

I purchased my HP Pavilion 15z laptop at the end of November 2020 and just received the laptop this past week. When redeeming my dropbox promotion, I only received 25 GB extra instead of the 100 GB as outlined by this link, https://help.dropbox.com/accounts-billing/space-storage/hp-promotion. Please let me know my next steps to receive the 100 GB promotion.

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago

    Hi avengerzx99, thanks for posting your question here. 

     

    We'll have to take a better look into this together, so I've sent you a ticket. 

     

    Whenever you have the chance to check for my latest message, please look through your inbox and don't hesitate to get back to me. 

     

    Cheers!

    • avengerzx99's avatar
      avengerzx99
      Explorer | Level 4
      4 years ago

      HI Lusil,

       

      Are you speaking about my email inbox or an inbox within the Dropbox community? Thanks

       

      Regards,

       

      Terence

      • Daphne's avatar
        Daphne
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago

        It would be your email inbox avengerzx99. 

         

        If you can't find the email within your inbox there, please just double check in the spam/junk inbox too, in case it was redirected there by mistake.

  • svorugan's avatar
    svorugan
    New member | Level 2
    4 years ago

    Hello, There,

     

    I have the similar issue of receiving 25GB instead of 100GB. I bought this laptop on 26th Oct 2021. 

     

    I am happy to provide any additional information about the purchase, please let me know.

     

    Thank you,

    Srinivas.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      4 years ago
      Hey svorugan, sorry to hear about this.

      May I reach out via email to have a better look into this matter? 

      Let me know here and I'll use the one that's connected to your profile here in our Community. 

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