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Forum Discussion

rwright's avatar
rwright
Explorer | Level 4
8 months ago

I need some clarifications on the "manage hard drive space" section of the Dropbox preferences.

What does the above mean in the "manage hard drive space" section of my account? According to the way I sync my account everything is supposed to be stored online only, even though I constantly have ...
Storage space
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi there rwright - thanks for using Dropbox and welcome to the Community!

 

Could you send us a full-page screenshot so that we can make sure we're on the same page?

 

Also, what is the version and exact status of the Dropbox desktop app installed on your computer?

 

Are all of your files online only or you have some that are available offline on your device?

 

If the app is 'up to date' and not still syncing, have you tried deleting the cache folder?

 

Let me know what you find and we'll take it from there.  

rwright's avatar
rwright
Explorer | Level 4
8 months ago

Could you send us a full-page screenshot so that we can make sure we're on the same page? This is the full page

 

 

Also, what is the version and exact status of the Dropbox desktop app installed on your computer? 198.4.7615

 

If the app is 'up to date' and not still syncing, have you tried deleting the cache folder? I believe it is syncing.

 

 

Are all of your files online only or you have some that are available offline on your device? All files are online only. Mac "Get info" says: 525.8 MB on disk

 

thanks

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Hey rwright, sorry to jump in here.

     

    Can you let me know how much hard drive space your computer has (in total)?

     

    Also, how much space do the files in your Dropbox account take up?

     

    You can see this in the plan tab of your account settings here.

    • rwright's avatar
      rwright
      Explorer | Level 4
      8 months ago

      Can you let me know how much hard drive space your computer has (in total)? 494GB

       

      Also, how much space do the files in your Dropbox account take up? 2T

       

      On my IMac Apple Support saw that the Dropbox was taking up 400+ GB as system data and right now my system data is using 84 GB.

    • rwright's avatar
      rwright
      Explorer | Level 4
      8 months ago

      sorry, I'm using 1.9 of the 2 T.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        8 months ago

        Thank you so much for all the info regarding your local and Dropbox space rwright!

         

        You mentioned that you're already using our online-only feature. 

         

        If you access your Dropbox folder, does the folder/file icons show the relevant online-only icons? If you have a screenshot of the content inside your Dropbox folder, feel free to attach it here. 

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