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Brian Geise's avatar
Brian Geise
Explorer | Level 4
24 days ago

I made my files online-only, but they're still taking up hard drive space.

My hard drive is full so I set all files to online only.  How do I get the files off my local hard drive to open up storage on my hard drive?   As is try to follow instructions on the help pages my D...
desktop
Storage space
sync
Brian Geise's avatar
Brian Geise
Explorer | Level 4
24 days ago

I don't think so

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    24 days ago

    Thanks for that! If you click on the little arrow at the right corner instead, can you see the Dropbox icon then? 

    If not, please go to your Programs from the Start menu and try to restart the Dropbox app from there; let me know if the icon appears after that.

About Storage Space

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My hard drive is full so I set all files to online only.  How do I get the files off my local hard drive to open up storage on my hard drive?   As is try to follow instructions on the help pages my Dropbox app doesn't show my avatar in the upper right corner, so I don't see Preferences.  I have right clicked on the Dropbox in file explored and clicked on \"manager hard dive space\" to put all files to \"online only\" but the disk drive space doesn't free up.  

","kudosSumWeight":0,"postTime":"2025-04-01T10:41:48.045-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:desktop","text":"desktop","time":"2020-01-27T05:59:16.968-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Storage space","text":"Storage space","time":"2019-05-29T01:00:39.191-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:sync","text":"sync","time":"2021-10-06T07:45:18.620-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:828678_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":99},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

My hard drive is full so I set all files to online only.  How do I get the files off my local hard drive to open up storage on my hard drive?   As is try to follow instructions on the help pages my Dropbox app doesn't show my avatar in the upper right corner, so I don't see Preferences.  I have right clicked on the Dropbox in file explored and clicked on \"manager hard dive space\" to put all files to \"online only\" but the disk drive space doesn't free up.  

"},"Conversation:conversation:828678":{"__typename":"Conversation","id":"conversation:828678","solved":false,"topic":{"__ref":"ForumTopicMessage:message:828678"},"lastPostingActivityTime":"2025-04-02T12:29:35.213-07:00","lastPostTime":"2025-04-02T12:29:35.213-07:00","unreadReplyCount":13,"isSubscribed":false},"ModerationData:moderation_data:828678":{"__typename":"ModerationData","id":"moderation_data:828678","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:828678_2":{"__typename":"Revision","id":"revision:828678_2","lastEditTime":"2025-04-01T11:43:18.491-07:00"},"ForumReplyMessage:message:828715":{"__typename":"ForumReplyMessage","id":"message:828715","conversation":{"__ref":"Conversation:conversation:828678"},"author":{"__ref":"User:user:1909575"},"revisionNum":1,"uid":828715,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001015"},"subject":"Re: I made my files online-only, but they're still taking up hard drive space.","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:828715"},"parent":{"__ref":"ForumTopicMessage:message:828678"},"body":"

I don't think so

","body@stringLength":"388","rawBody":"

I don't think so

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I made my files online-only, but they're still taking up hard drive space.","moderationData":{"__ref":"ModerationData:moderation_data:828733"},"body":"

Thanks for that! If you click on the little arrow at the right corner instead, can you see the Dropbox icon then? 

\n

If not, please go to your Programs from the Start menu and try to restart the Dropbox app from there; let me know if the icon appears after that.

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