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Forum Discussion
I lost my storage and files after logging out.
I had about 21GB storage for years due to bonus. I made the mistake of logging out, and when I logged back I had one 2gb storage and most of my files were gone. Help!
Also, when I signed back in the files shown were not what were in my acct when I signed out. There may be an account name issue. DB must have records of my acct. Is there any way to recover?
Note also: I was previously in community as dhtax. I didn't see any way to sign in as that so I'm now dhtax1. Ant way to combine my accounts?
- Megan
Dropbox Staff
Hey dhtax1, let's jump right into this!
It sounds like you might have created a new Dropbox account instead of signing into your old one, could this be the case?
Do you have any other email addresses that you can use when trying to sign into Dropbox? You can always check your email's inbox to see if you have any Dropbox-related emails there.
What about your events page? Do you see any old activity there?
Let me know more!
I had the same tought, but no. The emails I get from DB go to [removed] which is the account I signed in. I tried my other addresses and DB asked me to sign up for an account.
Where is the Events page? I don't see a link on my acct, but when I used the link in your post the most recent event was last April!
[personal information removed per the Community's Guidelines]
You were right! I managed to sign in as [removed] by resetting my password. Looks like I have my files and bonus storage. Still have no idea how this got screwed up!
[personal information removed per the Community's Guidelines]
