I keep getting notifications that my storage space is used up – but it is not
Hello everybody After receiving a couple of warnings that my data can no longer be synchronized because of a lack of storage capacity I deleted all insignificant data – including shared folders – so...
Since your plan page, reports that you're way below your quota, you shouldn't have any syncing issue.
The email might have been a mistake, or the system might need some time to register that you now have enough space to the account. Can you give it a couple of days, keep an eye out and report back to me?
Since your plan page, reports that you're way below your quota, you shouldn't have any syncing issue.
The email might have been a mistake, or the system might need some time to register that you now have enough space to the account. Can you give it a couple of days, keep an eye out and report back to me?
Hi Megan. Thank you for you quick reply. So I will blissfully ignore further notification and give the system some more time to adapt to the new situation. Take care and best regards from Switzerland, Basinski
I have the same problem. When I log into Dropbox.com, it says I have 17 GB of open space. Yet the Dropbox app on my computer says that I am out of space, and it will no longer save or sync files.
Are you certain that the app is connected to the same Dropbox account as the one you're checking online?
You can double check, by accessing the app's preferences, and then visiting your Account tab. Online, you can see the account by visiting your General settings.
Provided it's the same account, can you try to sign out of the app, then back in, and see if that changes things?
Discovered the deleted files and shared folders since space was full and have completely emptied. Have no files/data stored and dropbox will not allow anything to be added stating that it's still full.
Is it possible that you have any active Backups, and hence your space is showing like that? I'd personally suggest that you follow the steps our Community Manager, Emmet posted here.
Let me know if you need anything else!
About Storage Space
Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!
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Hello everybody
After receiving a couple of warnings that my data can no longer be synchronized because of a lack of storage capacity I deleted all insignificant data – including shared folders – so that I now have a free space of 2.7 GB (basic account).
But those notifications with the suggestion to upgrade my account still keep coming in. Not a new topic to the community but the answers I have seen did not really help ...
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Since your plan page, reports that you're way below your quota, you shouldn't have any syncing issue.
\n
\n
The email might have been a mistake, or the system might need some time to register that you now have enough space to the account. Can you give it a couple of days, keep an eye out and report back to me?
Since your plan page, reports that you're way below your quota, you shouldn't have any syncing issue.
\n
\n
The email might have been a mistake, or the system might need some time to register that you now have enough space to the account. Can you give it a couple of days, keep an eye out and report back to me?
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Sorry for my late reply, Hannah.
Just got another notification of the sort, and this is the email address of the sender:
Basinski
","body@stringLength":"676","rawBody":"
Sorry for my late reply, Hannah.
Just got another notification of the sort, and this is the email address of the sender:
Basinski
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Hi Megan. Thank you for you quick reply. So I will blissfully ignore further notification and give the system some more time to adapt to the new situation. Take care and best regards from Switzerland, Basinski
Hi Megan. Thank you for you quick reply. So I will blissfully ignore further notification and give the system some more time to adapt to the new situation. Take care and best regards from Switzerland, Basinski
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Hi -
I have the same problem. When I log into Dropbox.com, it says I have 17 GB of open space. Yet the Dropbox app on my computer says that I am out of space, and it will no longer save or sync files.
I have the same problem. When I log into Dropbox.com, it says I have 17 GB of open space. Yet the Dropbox app on my computer says that I am out of space, and it will no longer save or sync files.
Please help -- thanks!
Brian
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Are you certain that the app is connected to the same Dropbox account as the one you're checking online?
\n
\n
You can double check, by accessing the app's preferences, and then visiting your Account tab. Online, you can see the account by visiting your General settings.
\n
\n
Provided it's the same account, can you try to sign out of the app, then back in, and see if that changes things?
Are you certain that the app is connected to the same Dropbox account as the one you're checking online?
\n
\n
You can double check, by accessing the app's preferences, and then visiting your Account tab. Online, you can see the account by visiting your General settings.
\n
\n
Provided it's the same account, can you try to sign out of the app, then back in, and see if that changes things?
\n
\n
Let me know more!
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Discovered the deleted files and shared folders since space was full and have completely emptied. Have no files/data stored and dropbox will not allow anything to be added stating that it's still full.
Discovered the deleted files and shared folders since space was full and have completely emptied. Have no files/data stored and dropbox will not allow anything to be added stating that it's still full.
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Is it possible that you have any active Backups, and hence your space is showing like that? I'd personally suggest that you follow the steps our Community Manager, Emmet posted here.
Is it possible that you have any active Backups, and hence your space is showing like that? I'd personally suggest that you follow the steps our Community Manager, Emmet posted here.
\n
\n
Let me know if you need anything else!
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Dropbox Staff
