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Forum Discussion

mainyl's avatar
mainyl
New member | Level 2
4 months ago

I keep getting emails that my Dropbox is full even though it's empty

I keep getting these emails that say "you’ve reached your storage limit" and "Your files have stopped syncing across your devices because your Dropbox is full".   In reality, my Dropbox is empty. ...
Quota
Storage space
mainyl's avatar
mainyl
New member | Level 2

Hi Hannah,
Yes, I'm absolutely sure that it's the same email address. Last time I received that email was today 4 hours ago.

DBX_Pedro's avatar
DBX_Pedro
Icon for Community Manager rankCommunity Manager
3 months ago

Hi mainyl ,

 

Thanks for reaching out to us.

 

We truly appreciate your patience and want you to know that we’re aware of the issue you're experiencing.

 

We'll update you as soon as we have additional information on this we can share.

  • DBX_Pedro's avatar
    DBX_Pedro
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hi mainyl,

     

     

    We have received information that this issue has been resolved; can you please confirm? 

     

    If you need any further help, please reach out to us.

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