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Forum Discussion

mainyl's avatar
mainyl
New member | Level 2
3 months ago

I keep getting emails that my Dropbox is full even though it's empty

I keep getting these emails that say "you’ve reached your storage limit" and "Your files have stopped syncing across your devices because your Dropbox is full".   In reality, my Dropbox is empty. ...
Quota
Storage space
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Sorry to hear about this, mainyl.

 

Just to confirm, is the email address associated with your Dropbox account and the address that the email you mentioned went to, the same?

 

Also, when was the last time you received this email?

 

Let me know and we'll go from there.

  • mainyl's avatar
    mainyl
    New member | Level 2
    3 months ago

    Hi Hannah,
    Yes, I'm absolutely sure that it's the same email address. Last time I received that email was today 4 hours ago.

    • DBX_Pedro's avatar
      DBX_Pedro
      Icon for Community Manager rankCommunity Manager
      2 months ago

      Hi mainyl ,

       

      Thanks for reaching out to us.

       

      We truly appreciate your patience and want you to know that we’re aware of the issue you're experiencing.

       

      We'll update you as soon as we have additional information on this we can share.

      • DBX_Pedro's avatar
        DBX_Pedro
        Icon for Community Manager rankCommunity Manager
        2 months ago

        Hi mainyl,

         

         

        We have received information that this issue has been resolved; can you please confirm? 

         

        If you need any further help, please reach out to us.

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