You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

dr18's avatar
dr18
Explorer | Level 4
4 months ago

I have deleted all of my Dropbox files and my account is still over-quota. How come?

I have deleted all my files online and on my desktop and yet I am still over capacity. Is this normal?
Delete
Storage space
  • Nancy's avatar
    Nancy
    4 months ago

    Welcome to the Community, dr18.

     

    Besides deleting your files, did you also check your Backups page online? Are there any backups there that are still taking up space? 

     

    If not, please send me a screenshot of what you see here.

     

    Let me know what you find.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Welcome to the Community, dr18.

 

Besides deleting your files, did you also check your Backups page online? Are there any backups there that are still taking up space? 

 

If not, please send me a screenshot of what you see here.

 

Let me know what you find.

dr18's avatar
dr18
Explorer | Level 4
3 months ago

Hi Nancy

Thank you this worked well.

Much appreciated

Fon

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!