You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

StPokal's avatar
StPokal
Explorer | Level 3
5 years ago

I did not get the 25GB storage from the Asus promotion

Hi community,   after buying a new Asus notbeook yesterday I installed everything today including My Asus with Dropbox which promised me 25GB for registering. I signed in with my already existing...
Promotions
Storage space
  • Daphne's avatar
    Daphne
    5 years ago

    Thanks for checking on that StPokal!

     

    I'd be more than happy to look further into this with you, so I've reached out to the email linked with your profile here. When you have the chance, please check your inbox and get back to me there if you'd like to.

     

    Cheers!

bertram's avatar
bertram
Explorer | Level 3

I tried to redeem the 25GB promotion for my ASUS laptop. 

I clicked "claim space" button underthe ASUS app. The button then showed "installing", but nothing was installed.

 

I do not have any dropbox installation in my laptop.

 

Could anyone advise?

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey bertram, thanks for reaching out. 

 

I just moved your post to this relevant thread.

 

Have you perhaps taken a look at this article, to see if you meet the criteria to redeem the promotional space?

 

If so, get back to us and we can send you an email, so we can look into it internally.

 

Thanks!

  • bertram's avatar
    bertram
    Explorer | Level 3
    3 years ago

    Yes, I have read it before posting the question

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hi bertram, could you try to claim the space again on the ASUS app?

      • bertram's avatar
        bertram
        Explorer | Level 3
        3 years ago

        I have tried again to redeem the promotion. It does not work.

         

        It would try installing, but will fail eventually.

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!