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Forum Discussion
I did not get the 25GB storage from the Asus promotion
Hi community,
after buying a new Asus notbeook yesterday I installed everything today including My Asus with Dropbox which promised me 25GB for registering. I signed in with my already existing...
Daphne
Dropbox Staff
Dropbox StaffHi StPokal, thanks for reaching out!
Was the app preinstalled on your device? Can you let me know where you received the notification that your device was eligible for this promotion?
If you haven't already, please check out this article to see if any of the info there helps.
Let me know what you find!
Hi @Daphne,
I received the message that I was eligible when my notebook automatically started installing MyAsus. I was offered to login with my existing account instead of registering a new one. So I logged in but after that nothing ever happend and neither was I notified that i got more storage nor did I get it. I didn't have a Dropbox app installed on my device before I got the message and after login in during the installation process of My Asus I had a Dropbox app running.
I read the article and did everything as was posted. Since I got the message about the promotion I figured I would be eligible and wouldn't know why I wouldn't be.
Looking forward to your feedback,
StPokal
- Daphne
Thanks for checking on that StPokal!
I'd be more than happy to look further into this with you, so I've reached out to the email linked with your profile here. When you have the chance, please check your inbox and get back to me there if you'd like to.
Cheers!
Dear Community
I have exactly the same problem as mentioned above.
How to get the 25 GB for a year?
Cheers
Lotte
