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Forum Discussion
I can't access my photos, as I'm being asked to upgrade my Dropbox account.
I REALLY need help, please. A very long time ago my wife and I wanted to put our photos, many of them precious, in a safe place. She suggested putting them om a USB but I said we should put them on something called "Dropbox" It was free and safe. What a fool I was. Over time it said my account was "getting " full so I deleted as many things as I could and things were fine. Then without using my account much at all I went to it and it says it's full and I have to pay a large sum of money, which I don't have, in order to get into my account. It seems like kidnapping. If I were to pay the money I don't even know if I could get my photos back without deleting them all. The only thing I can think of is, paying the ransom, downloading the photos to my hard drive, moving them to a USB (my PC is old and I can't fit in a USB and a wireless USB in at the same time) and terminating my account. Even then I'm afraid I will lose everything because it says that by terminating your account all of your data will be deleted. I really don"t know what to do. Wow, do I feel like u sucker.
- Rich
Super User II
Marshal mellow wrote:
Then without using my account much at all I went to it and it says it's full and I have to pay a large sum of money, which I don't have, in order to get into my account.
Your files are not being held for ransom and you don't need to pay to access your account. You should be able to sign in to your account and download your files without issue.
What, exactly, is happening when you try to sign in? If it's prompting you to upgrade, you can usually just close that modal and continue to your files. Please provide a screenshot if you can, being sure to mask any private information.
Super user II; Thank you very much for your help as far as we have gotten. The site is prompting me to upgrade as you said. Being somewhat ignorant as to things PC I am not sure what you mean by closing the modal but I will continue and see if it is what I think you mean. Also, I have never made a screenshot but I downloaded a free app and I will see how it goes.
moz-extension://c17fe59b-2067-4e8b-98be-39795242f104/screenshot.html?id=screenshot_0.9281677902203104
How is that?
- Nancy
Dropbox Staff
Hey Marshal mellow! Hope it’s OK to jump in.
To take a screenshot of what you see, you can click on the PrtScn key located on your keyboard (on the upper-right side of most keyboards, or next to the Space Bar on some). After that, your screenshot will be most likely saved in the Pictures folder of your computer.
You can then upload it to our forum by clicking on the following button above your message box:
