We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
Marshal mellow
19 days agoCollaborator | Level 8
I can't access my photos, as I'm being asked to upgrade my Dropbox account.
I REALLY need help, please. A very long time ago my wife and I wanted to put our photos, many of them precious, in a safe place. She suggested putting them om a USB but I said we should put them on s...
Hannah
Dropbox Staff
Hey again, Marshal mellow!
The issue here is that your account is full, correct?
So, what we need to do is find out what's causing your account to be full.
You mentioned that you checked your backups page, right? Does it show you any files there, that might be taking up your space?
Marshal mellow
4 days agoCollaborator | Level 8
Thank you Hannah but I don't know what the backups page is
- Walter4 days agoDropbox Staff
Your backups page is the page that lists the files and folders you've backed up to Dropbox Marshal mellow
Do you see anything there?
About Storage Space
Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!