You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

rmtbylani's avatar
rmtbylani
Explorer | Level 3
7 months ago

I can't access my files, after my Dropbox account went over-quota

I needed to sign a form that was sent in Dropbox. Now Dropbox has taken over every single file and photo on my phone, laptop and Gmail AND says I need to buy more space before I can view the file tha...
Storage space
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
7 months ago

Thanks for posting here, rmtbylani. 

 

It sounds like you’ve uploaded your files to Dropbox, which has caused your Dropbox account to go over-quota. 

 

Even in this case though, you can still access all of your files here. Are you having any issues when trying to access this page?

 

Also, do you want to remove the Dropbox app from your mobile device, your laptop or both? 

 

Let me know, and we’ll go from there.

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!