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Ray5809's avatar
Ray5809
New member | Level 2
4 months ago

Getting a message that my account is full even after deleting my files

I received a message that my drop box is full. I deleted all my Dropbox files on all of my devices plus the cloud.
I still get a message that says my Dropbox is full please upgrade. If I upgrade will the same thing happen in a month?
Storage space
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Hi there Ray5809 - sorry to hear about this.

     

    Could you clarify if you're referring to an in-app notification, a web notification or an email notification?

     

    Also, what is your account's plan tab showing in regards to your quota?

     

    Let me know what you find and we'll take it from there. 

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