You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

DDT2's avatar
DDT2
Explorer | Level 3
11 months ago

Freed storage space does not show

I have deleted half the folders from Dropbox on my hard drive, and the deleted folders no longer show on Dropbox online. Yet the amount of free space remains precisely the same. In a previous conversation a super-user insisted this was because there must be a large hidden file. Does this mean the large dden file grows to take up the freed space? And how does one find a hidden file?

Storage space
  • Walter's avatar
    Walter
    11 months ago

    Thanks for the update DDT2 - could you maybe send us a screenshot of what you see so that we can have a visual too?

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Hi there DDT2 - sorry to hear you're having issues with this.

     

    If you made sure that the app is up to date and not still syncing your changes, could you clear your cache folder and let me know how it goes?

     

    Thanks!

    • DDT2's avatar
      DDT2
      Explorer | Level 3
      11 months ago

      Thanks, Walter. I cleared the cache (all the folders were actually empty) but Dropbox remains on exactly the same percentage of free space.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        11 months ago

        Thanks for the update DDT2 - could you maybe send us a screenshot of what you see so that we can have a visual too?

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