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Forum Discussion
Erroneous "Your Dropbox is full" message
I am getting a regular "Your Dropbox is full" pop-up - but I have plenty of space. This 'appears' to have become a problem since I've added a Work dropbox - though that meay be a red herring. ...
- Drat. Was going to direct you to the thread for that official build, but, it doesnt exist!
Can I suggest logging a ticket at http://bit.ly/cm-support and maybe copying in this threads URL? Replies may take time, especially as its a bank holiday weekend but you can track at http://dropbox.zendesk.com
On both my desktop and a fresh install of the app on my new laptop are telling me that I've no space left in my dropbox account. both machines have well in excess of 100GB locally available on the drive with the local dropbox files.
If i log into the dropbox site and visit my account settings i can see:
Space (Dropbox Basic)
Sanchez
Dropbox Staff
Dropbox StaffHi Sanchez, yes they are both linked to the same Dropbox account. My android phone is also linked to this account and this doesn't alert me to any space problems. I only have one dropox account.
I've followed your advice and raised a support ticket.
Many thanks
- Sanchez
Oh dear, I got this reponse from Dropbox support.
Hi there,
Thanks for contacting Dropbox Support.
For solutions to some of our most common issues, click the link below. The page you're taken to will have more specific instructions on how to address your question.
All best,
The Dropbox Support team
Looks like they're not going to be looking any further into this for me.
On the plus side I was able to leave them some sarcastic feedback on their FAQ section of the site (which I suspect nobody will ever look at - but it made me feel better at least)
I am having the same problem with Windows 10 on one machine - I have another two Windows 10 machines and a Samsung phone attached to the same account which are NOT giving this message. Plenty of hard disk space, plenty of Dropbox space, and yet I am receiving this 'out of space - upgrade now' message on 1 out of 4 machines logged in to the same account.
Hi sherinik,
Do you happen to know if you have any "Sharing" set up with other drop boxers?
I may well be wrong here, but whilst I was reading through various FAQs I came to an understanding that if another user has created a shared folder and you have 'joined' this share then this also counts towards your own space. It doesn't say whether the effect of any shares on your storage is reflected in the usage/availability figures quoted within the Settings/Account - but one would hope so.
The following FAQ explains how to check and delete/leave shares. Actually I think it's a bit out of date but hopefully will still make sense.
https://help.dropbox.com/files-folders/leave-shared-folder
When I checked I actually did have a shared Folder listed and had an option to add it as a button, and another option under the ... (ellipsis) which I think said soemthing like 'remove access' - I wish I had taken a screen grab now. Whilst I don't think I had actually joined the share (hence why there was an [Add] button), I thought maybe dropbox may also be including shares that I had been invited to but hadn't actually joined and so I clicked the ''remove access' and it disaperared from the list.
This didn't solve my problem - and my space usage/availability didn't change either - but thought it might be worth you taking a look.
Thanks Oliver - I did check and remove access to several shared folders but like you, no change.
I would expect that if that was the issue, that would impact all instances of my account, not just one, though?
