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Forum Discussion
Erroneous "full" message
I'm getting "Dropbox full" message in our account when we're only using about 1 GB of our 2.75 GB space allocation. I'm not using backups and synchronisation is working for some people in our accoun...
So this comes back to what we said at the very start. Key things...
Everybody can have different quota levels. The minimum is 2gb but you can gain more via referrals etc. - you obviously have as you have 2.75gb of space. Others may have more, or less. Quotas are done at account level (i.e. linked to an email log on) so every persons could be different.
In terms of the space and how it is used..... If you have 2.5gb of space and she, for example, has 2gb of space every single thing in that Dropbox directory uses that quota. So if your folder is 500mb (rounded for simplicity!) you all need 500mb of space in Dropbox to store it.
If you had 1.75gb of other things in Dropbox and the shared folder of 500mb you'd be OK and syncing fine 'cause you'd end up with a total in your account of 2.25gb leaving 0.25gb (250mb) free. However, if your colleague had 1.75gb of files and the 500mb share they'd be over quota and syncing wouldnt happen 'cause there total would again be 2.25gb BUT that is actually 250mb over their limit.
The other key part here is that you only see what is in the shared folders. So anything else they have in their account uses up their quota BUT you cannot see. Same for you. Anything that you put in Dropbox that is not in the shared folder nobody else can see but you, but, crucially, does use up your quota.
Right, I think we're getting there. So if we have three accounts in our plan, and our plan has a total of 2.75 GB storage space and we're using 562.4 MB of this , does that mean that each of the three accounts only has 1/3 of the storage in the Dropbox folder on their machine? Or that we have the 2.75 GB limit in our shared folder space in the cloud? I'd assumed the latter. If that's correct I don't understand why I can synchronise OK but my colleague can't from her machine. Would it make any difference if she had other files or folders in her Dropbox folder on her machine? Would that count against our limit? But if that was the case, wouldn't those files on her machine show up in the shared folders that I can see? My next step anyway is to go to her house and have a look at her laptop setup and see if I can figure out if there's anything weird happening. Does that sound like a reasonable next step to you?
Mark
Super User II
Super User IISo this comes back to what we said at the very start. Key things...
Everybody can have different quota levels. The minimum is 2gb but you can gain more via referrals etc. - you obviously have as you have 2.75gb of space. Others may have more, or less. Quotas are done at account level (i.e. linked to an email log on) so every persons could be different.
In terms of the space and how it is used..... If you have 2.5gb of space and she, for example, has 2gb of space every single thing in that Dropbox directory uses that quota. So if your folder is 500mb (rounded for simplicity!) you all need 500mb of space in Dropbox to store it.
If you had 1.75gb of other things in Dropbox and the shared folder of 500mb you'd be OK and syncing fine 'cause you'd end up with a total in your account of 2.25gb leaving 0.25gb (250mb) free. However, if your colleague had 1.75gb of files and the 500mb share they'd be over quota and syncing wouldnt happen 'cause there total would again be 2.25gb BUT that is actually 250mb over their limit.
The other key part here is that you only see what is in the shared folders. So anything else they have in their account uses up their quota BUT you cannot see. Same for you. Anything that you put in Dropbox that is not in the shared folder nobody else can see but you, but, crucially, does use up your quota.
- Right, that’s really useful, so I need to go to my colleagues place and see what she has in her Dropbox folder
- Hi, I’ve just been around to my colleagues house, problem solved, she had 5.5 GB of personal photos in the Dropbox folder, not shared, but as you kindly pointed out, still counting towards her total. Sorted. Thanks for your advice and wisdom.
