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Forum Discussion

longwing's avatar
longwing
New member | Level 2
2 years ago

Email saying I'm over storage quota when I'm not

I got an email today saying "Please review ASAP: We're updating you about your account". I've had emails for a while saying my dropbox stopped syncing, but I never use Dropbox and don't really care, ...
Storage space
Plinio Bosco's avatar
Plinio Bosco
Explorer | Level 3

Hello. 

 

I keep receiving emails from Dropbox saying that I'm almost out of space and that I'm using up 80% of my space, when I'm actually using less than 10%. 

 

 

Note that it says above that I have only 2 BG of space, when I actually have 15.38...

 

 

Can someone please tell me what to do? Thanks!

 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Plinio Bosco, thanks for bringing this to our attention.

 

Could you attach a screenshot showing that you're out of storage on your account?

 

This will help me to assist further!

  • Plinio Bosco's avatar
    Plinio Bosco
    Explorer | Level 3
    2 years ago

     

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for the info. Are you still able to upload and sync files on your account normally?

      • Plinio Bosco's avatar
        Plinio Bosco
        Explorer | Level 3
        2 years ago

        Yes, I can still upload files. Just that I received like four messages from Dropbox saying I was out of space when I'm not. Also my very account info says that I have only 2 GB when I have more than 15 GB:

         

         

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