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Caprice's avatar
Caprice
Helpful | Level 6
2 years ago

Dropbox says I'm over my limit yet my calculations show I'm well within my limit!

Dropbox says I'm over my limit yet my calculations show I'm well within my limit! 

 

When I highlight and view the property details, it shows I have 11BG of space used yet DB says I'm using 44GB which is above my 30GB limit.

 

Anyone know what's going on??

 

Cheers,

Greg

Quota
Storage space
  • Megan's avatar
    Megan
    2 years ago

    Hi Caprice, sorry to jump in here!

     

    Any shared folders (that were created by you, or someone else) count against your account's storage. 

     

    Yes, it would help with your storage if you remove yourself from any unwanted shared folders. You can find the steps here.

     

    Let me know if you need anything else. 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Caprice, thanks for bringing this to our attention.

     

    Is it possible that you have a backup on your account, or a member of a large shared folder?

     

    You can see if the quota is in private or shared folders from this page.

     

    This will help me to assist further!

    • Caprice's avatar
      Caprice
      Helpful | Level 6
      2 years ago

      Thanks Jay,

      When you say "shared", is that shared from me to others or when I have been added to a folder created on another Dropbox account?

      If I delete any folder I have shared from my end, does this reduce the data usage for me or do I need to delete for everyone?

      2/3 of my data usage is "shared".

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi Caprice, sorry to jump in here!

         

        Any shared folders (that were created by you, or someone else) count against your account's storage. 

         

        Yes, it would help with your storage if you remove yourself from any unwanted shared folders. You can find the steps here.

         

        Let me know if you need anything else. 

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