We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

jcgraham's avatar
jcgraham
Explorer | Level 4
3 years ago

Dropbox on computer showing different storage amount than Dropbox on web

Hello  I accidentally started a free trial of Plus and when I was loading files from my voice recorder onto my computer, dropbox asked if I would like them backed up. I agreed, even though I had wa...
Quota
Storage space
  • Rich's avatar
    Rich
    3 years ago
    jcgraham wrote:

    It says I have over 6 GB of material but if I look at properties on dropbox on the computer, it says there is only about 3.4 GB. I cannot find the missing 2 GB of files to delete them

    Check your Backups page.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
jcgraham wrote:

It says I have over 6 GB of material but if I look at properties on dropbox on the computer, it says there is only about 3.4 GB. I cannot find the missing 2 GB of files to delete them

Check your Backups page.

jcgraham's avatar
jcgraham
Explorer | Level 4
3 years ago

Thank you. Mystery solved. I think I have managed to delete the backup and it is syncing once more! 

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!