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Forum Discussion

HamishL's avatar
HamishL
Helpful | Level 6
2 months ago

Dropbox is saying I have 200 GB of data. I have deleted everything & checked backups across devices

PLEASE HELP
Storage space
  • HamishL's avatar
    HamishL
    23 days ago

    Okay looks like ive been able to resolve the issue, For some reason a shared folder that I had offline was taking up space even though it wasn't on my computer. It was nt letting me delete it but I just then was somehow able to force delete it.

     

    Thanks

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey HamishL - sorry to hear you're having issues with this.


Could you please clarify what's reported in your plan tab in regards to your account's quota?

 

Thanks!

HamishL's avatar
HamishL
Helpful | Level 6
24 days ago

Yes I have 8GB

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    24 days ago

    A screenshot of your quota breakdown would be very helpful too HamishL 

     

    Apart from that, have you tried signing out from your account through the app's preferences and then back in? 

    • HamishL's avatar
      HamishL
      Helpful | Level 6
      24 days ago

      Can you see the screengrabs above?

       

      And yes have tried signing out and back in

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        24 days ago

        HamishL, we can’t see your screenshots, I’m afraid. Are you uploading them here by clicking on the following button above your message box?

         

         

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