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Forum Discussion
Disaster: Dropbox removing external disk support for Mac users :(
In case anyone's unaware... if you're a Mac user storing your Dropbox on an external drive, you'll shortly lose that ability. https://talk.tidbits.com/t/dropbox-drops-support-for-storing-files-on...
KzDbx
Community Manager
Community ManagerHello everyone. Thank you for your feedback.
We understand that this is a significant pain point for you and your teams that rely on having Dropbox sync on external drives.
Currently, the File Provider API only supports your Dropbox folder in ~/Library/CloudStorage. We are actively working on a solution to support external drives on the updated Dropbox for macOS. While we work to implement a solution, customers who have their Dropbox folder on an external drive will not be migrated to the updated macOS experience. External drive support will continue to work as usual on your current experience.
We will keep you updated when we have more details to share.
"While we work to implement a solution, customers who have their Dropbox folder on an external drive will not be migrated to the updated macOS experience. External drive support will continue to work as usual on your current experience."
Hallelujah! Thank you, Dropbox, for listening.
May I suggest that in the future, for those of us who contacted Customer Support directly, you give us mere mortals confirmation that our feedback is being taken seriously and being passed upwards?
I made an attempt at that and was told outright by the service person that they would not escalate the issue. After asking to escalate the issue 6 times, I was told:
"Charlotte: Unfortunately, I cannot escalate your case, I'm really sorry that I can't help more with this"
As a Business Advanced customer, that's completely unacceptable.
You were ->this<- close to losing us as a customer; in fact we were testing out OneDrive today to see if it'd fit our needs.
Not realizing this was a limitation I upgraded one of my laptops to the new version. Anything saved on the laptop running the new version is not syncing with my main system with external storage. How can I revert my laptop to the old version of DropBox?
Thanks,
Pete
I don't think you can go back to the old version. It auto-updates, and so far as I know DropBox doesn't let you revert to older versions.
As a temporary workaround (and it may be permanent if it works well) I'm now using Mountain Duck for syncing to my external drive:
Very interesting will look at this. The crucial thing for us, is that we all have the same mount points, to avoid relinking media to our editing applications as we collaborate with each other
Peter Proulx OMG.... good luck with that! Years ago I accidentally allowed Dropbox to "just simply" backup my mac. I'm still dealing with that issue. Moving the folders over to externals from dropbox has been interesting. I'm finding triplicates in some situations (some are my fault, you know, the "have I saved this?" conundrum) and others from having to go back and forth twice with Dropbox. My computer today slowed to a crawl while Dropbox was "synched" or connected or whatever. Finally...
