We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
anonymous
2 years agoDeleting files does not free quata space, apparently is policy? Conflicting info...?
Greetings-- I am posting because searching through the same question from the past gives me the wrong answer. According to DropBox, deleting files DOES NOT free up space in the account. Here ...
- 2 years ago
anonymous wrote:
According to DropBox, deleting files DOES NOT free up space in the account. ... So as I understand, even though I have 4.75gb of earned quota, I am forever cut off until I upgrade?
You're misunderstanding it. Once you delete a file, that space is reclaimed and the file will be moved to Deleted Files. Files located in Deleted Files don't take up space in your account. Deleting a file from Deleted Files doesn't reclaim space because it was already reclaimed when you first deleted the file.
Rich
Super User II
anonymous wrote:
According to DropBox, deleting files DOES NOT free up space in the account. ... So as I understand, even though I have 4.75gb of earned quota, I am forever cut off until I upgrade?
You're misunderstanding it. Once you delete a file, that space is reclaimed and the file will be moved to Deleted Files. Files located in Deleted Files don't take up space in your account. Deleting a file from Deleted Files doesn't reclaim space because it was already reclaimed when you first deleted the file.
anonymous
2 years agoThanks for your reply. This is not what I am experiencing. I have deleted every file in my account and it is empty. I have also permanently deleted all files. I still cannot add files or do anything at all. Here is the message I get when I try to add something:
Your Dropbox is full
You can’t upload files because you’re out of storage space. Before you can upload to Dropbox, you need to get more space.
Any light on why this is happening? As mentioned, even the FAQs state deleting files will not free up space, I quoted that in my opening post.
About Storage Space
Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!