We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Shannon6's avatar
Shannon6
New member | Level 2
5 months ago

Can't access shared files on my Basic plan, due to space.

The company I work for is sharing files with me. I can't join the files because my basic plan says I don't have enough space. However, the other contracts all have a basic plan and can join these sha...
  • Megan's avatar
    5 months ago

    Hey Shannon6, let's jump right into this!

     

    When someone is a member of a shared folder, that folder exists in their own account and takes up space in their account. They need to have enough available space for everything in the shared folder. 

     

    If you have no space, it'd make sense that you can't add it to your account. 

     

    If you want to access some files without affecting your own space, the person that shared the folder with you, will need to send you a "can view" shared link instead.

     

    I hope this helps!

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!