You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

eminecagman's avatar
eminecagman
New member | Level 2
7 years ago

Your Dropbox is full and no longer syncing

I paid my subscription fee last month on 29th of August, but still receiving "Your Dropbox is full and no longer syncing" this email, please solve this problem. it is so annoying
Sync
  • Lusil's avatar
    Lusil
    7 years ago
    Hey peeps!
     
    This notification pops up when you are close or at your limit of your storage. Could you please check how much space is being used up by navigating to your Plan tab?
     
    Through the Plan tab, you can see your current subscription, as well as more details on your storage, such as how much space is available, and how much is being used up by regular files and shared content. 
     
    If you’re looking to make space, you can do so by removing unwanted folders and files or by leaving shared folders/files. For more info on what happens when you delete files/folders, check out this article. 
     
    Please bear in mind that when you reach the limit of your storage then file syncing will stop. Files won’t be removed, and syncing will resume when you bring your account under your quota again.
     
    Finally, if you upgraded through the Apple App Store or Google Play Store, then I’d kindly recommend contacting them for more info on your subscription. 
     
    I hope this helped! Let me know if you have any other questions and I’ll make sure to get back to you as soon as possible. :grin:
  • Lusil's avatar
    Lusil
    7 years ago
    Thanks for getting back to me on this, Borney. 
     
    In order to further investigate on this then, we’d have to continue this via email. Would it be alright with you if I emailed you to the email address associated with your Forum profile? 
Borney's avatar
Borney
Explorer | Level 4
No you guys are not listening. This is a glitch! It has happened before,and I need,it resolved now. Its not on my end. I do not have that much space used or shared files. Thanks.
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Thanks for getting back to me on this, Borney. 
 
In order to further investigate on this then, we’d have to continue this via email. Would it be alright with you if I emailed you to the email address associated with your Forum profile? 
  • Borney's avatar
    Borney
    Explorer | Level 4
    7 years ago
    Yes. Of course

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!