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marina robi85's avatar
marina robi85
Explorer | Level 3
2 years ago

windows didn't work upload

Hello, can someone help me to understand why the app on the desktop didn't sincronise anymore the new added files? If I log in in Dropbox online via Google chrome everything is updated, instead in ...
Desktop
Dropbox Basic
Sync
Windows
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Welcome aboard the forum, marina robi85!
 

Just to clarify, have you already removed the Dropbox app from your computer? If not yet, can you please check and let me know its current syncing status? 

 

Also, I'd like you to visit www.dropbox.com and make sure that none of the files/folders that can't sync to the app have any of these characters in their filenames.

 

Let me know when you've got updates.

  • marina robi85's avatar
    marina robi85
    Explorer | Level 3
    2 years ago

    Hello, yes I have already delete the app and installed again, same problem.

     

    About the Characters no one mentioned are in my name files..

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for giving that a go!

       

      If you check the bottom part of your screen, when your clock settings are showing, can you see a small Dropbox icon? If yes, I’d like you to hover over it and let me know what’s its syncing status and app version. 

       

      Also, if you open your local Dropbox folder and add a small file there, do you see it on www.dropbox.com?

      • marina robi85's avatar
        marina robi85
        Explorer | Level 3
        2 years ago

        I have disinstalled the app, but now it ask me to pay the download... Why?

        I am not able to see if it's work until I don't have downloaded the app on windows

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