We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
Why don't I have access to support on an Essentials trial? Why can't users join a shared folder?
I am a recent user of dropbox and signed up for the essential account. I have encountered an issue and have been trying to reach dropbox support unsuccessfully. Under the support page there are optio...
Rich
Super User II
Super User II
bingamoon wrote:
Under the support page there are options as how to contact support which are 1. submit a request, 2. chat and 3. request call back. However all those options are grayed out ...
Make sure you're signed in with the Essentials account when you access the Support page. The options available to you will vary based on the account you're signed in with. If you're not signed in or you're signed in with a Basic account, none of those options would be available.
If you're certain that you're signed in with the correct account and you still can't access the appropriate options for your account, visit your Plan page and verify the plan that you're on.
Jay
Dropbox Staff
Dropbox StaffThanks for the info, as you're on a trial subscription, the normal support options aren't available until the first payment is made.
Regarding your query, shared folders take up quota on all accounts, so they would also need to upgrade to join that shared folder, as sounds like it's larger than the 2 GB quota on a Basic plan.
Jay this is getting too convoluted and confusing for me. All i want to do is share my folder with someone else and have that person to make changes and make edits to the items in the folder in this case video files. so how do i do that? does the other person need to have a higher storage account to be able to work within my folder? and if so why? so i need to upgrade and he needs to upgrade in order to be able to share and work out of the same files?
- Rich
bingamoon wrote:
All i want to do is share my folder with someone else and have that person to make changes and make edits to the items in the folder in this case video files.
You did it correctly, but the other user doesn't have enough space available in their own account to accept the share.
does the other person need to have a higher storage account to be able to work within my folder?Yes, but he's not working in your folder. He would be working in his own copy of the folder, stored within his own account, which would sync back to the copy you have.
and if so why?Primarily to prevent abuse by people trying to stack accounts to receive unlimited storage.
so i need to upgrade and he needs to upgrade in order to be able to share and work out of the same files?Yes, if those files will not fit in the available space in the account. Simply put, you upgraded so you have access to 3TB of space. He did not. He can't accept the shared folder that you invited him to because it doesn't fit in the space that he has left in his account.
okay can the other person just access the folder and download the contents on his computer, which is what i really want. all io want is for the other person access the folder download it on his computer. that is why i upgraded my membership to upload my folder and have the other person access and download it. he does not need to do anything in my folder rather just access it and download it however he cannot access the folder due to storage limitation which does not make sense to me if i only want to have someone to get my files.
