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Forum Discussion
Why does a shared folder not share quota?
I just got off a chat with one of Dropbox's representatives.
In short, I have a Dropbox professional plan and I created a separate folder for each of my students. Yesterday, one of my students got ...
Hi soundconvincer, thanks for messaging the Community!
As you’ve noticed, shared folders take up quota on all active members’ accounts. Users will need to have enough quota in order to be able to add and sync them to their accounts.
This policy exists to prevent people from giving themselves unlimited storage space by stacking accounts and shared folders. Currently, only Dropbox Business plans allow users to share their quota with other team members.
If you need them to only view and download files, sharing a link to the folder is possible.
Additionally, you can also have them upload directly to your account using file requests.
I hope this helps to clarify matters.
Someone shared their Dropbox account folder with me so that I could give them some large files. But Dropbox is counting the size of those files against my account! It shouldn't do that. I'm not putting these files into MY Dropbox account. I'm putting the files into someone else's Dropbox account.
There is no customer support at Dropbox. How are we supposed to fix an issue such as this? Thank you.
