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Forum Discussion

DigiDean's avatar
DigiDean
Helpful | Level 6
11 months ago

Why can't I find my backup files online?

I have had a big backup going for several days now. The counter says it is 71% complete. Around 250 gigs have uploaded.   But when I go to my Dropbox folder, all I see is one file, an instruction...
Computer Backup
Desktop
Dropbox Backup
Sync
Web
  • DigiDean's avatar
    DigiDean
    11 months ago

    Thanks very much for getting back to me, but I've solved my problem.

     

    I finally figured out that when I click the icon, then in the box I need to click on the name of the drive, and THEN I get the window that has the button for seeing the backed up files.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hey DigiDean! Do you mind sending over a screenshot of what you see on your Backups page online vs what you see locally, so that we may have a visual? 

 

Let me know when you’re ready.

DigiDean's avatar
DigiDean
Helpful | Level 6
11 months ago

Thanks very much for getting back to me, but I've solved my problem.

 

I finally figured out that when I click the icon, then in the box I need to click on the name of the drive, and THEN I get the window that has the button for seeing the backed up files.

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