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Forum Discussion
Takvid
11 months agoExplorer | Level 3
Why aren't photos synchronising in the background on iOS?
Гарний день. Підкажіть, будь ласка, чому фотографії в iPhone не синхронізуються у фоновому режимі? Якщо я відкриваю додаток, він завантажується. У фоновому режимі вони не завантажуються. Дякую
Jay
11 months agoDropbox Staff
Hi Takvid, thanks for bringing this to our attention.
Could you let us know what version of iOS and the Dropbox mobile app you're running on your device?
This will help me to assist further!
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Привіт, Takvid, дякуємо, що звернули на це нашу увагу.
Чи могли б ви повідомити нам, яку версію iOS і мобільного додатка Dropbox ви використовуєте на своєму пристрої?
Це допоможе мені надалі допомагати!
- Takvid11 months agoExplorer | Level 3
IOS - ver 7.2.1
Dropbox - ver 362.7
- Jay11 months agoDropbox Staff
Just to check, you did mean iOS 17.2.1, correct?
If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?
- Takvid11 months agoExplorer | Level 3
Oh, yes? correct 17.2.1)))
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