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Forum Discussion
Why are some online folder not on my computer?
Hello
Just got a new computer, running the latest Mac OS.
I installed the latest dropbox version and chose the folders I need to have locally on my computer.
However, I can't see the "cloud...
Hi Dimitriu, it's absolutely clear.
However, as both Walter, and Hannah mentioned, if you have selectively synced the content, that would explain why you can't see them in your Dropbox folder anymore.
Feel free to send us a few more screenshots of your selective sync settings, along with the app's syncing status, just for us to check if the app is maybe still syncing content.
I had the same issue. I fixed it by...
- going into the dropbox app,
- clicking on the profile icon with my initials,
- clicking on preferences,
- going to Sync,
- clicking on Select folders under Selective Sync,
- selecting the folders that were online-only and not visible on my file explore locally,
- clicking Update, and clicking Update again. Yes, they'll start to sync, but go to next step
- As soon as the online-only folders show up in your file explorer locally, right click on the folder, and select the option to make them online only
That worked for me. Now I can see all my folders, including the online-only folders.
brilliant, I had been looking for this for ages and it was so simple after seeing this. Thank you.
- T_theresa_A
Community Manager
Hi fcinterfields and welcome to the Dropbox Community 👋. I'm delighted to read here that you've found your answer from this thread.
I’m Theresa a community manager here at Dropbox, and I always enjoy hearing all the creative, clever ways our community members use Dropbox every day 👩💻🙌.
If you're open to sharing, I’d love to listen to your Dropbox story and of course, I’m here to help if you have any questions along the way 🤗💫.
T 😸 (Dropbox Community Manager)
