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Forum Discussion
Why are my photos being duplicated in a different aspect ratio?
When transferring photos to Dropbox from the iPhone, it duplicates the photos, changing the 16:9 format to the 4:3 format. What is happening?
Jay
Dropbox Staff
Dropbox StaffHi Hugo Silva, thanks for bringing this to our attention.
Are you using the camera uploads feature, or are you uploading files manually to your Dropbox account?
This will help me to assist further!
I have the app installed on my cell phone and it automatically transfers to my PC.
- Jay
Do you take pictures using the built-in camera on your phone? Do you add any filters to your images during the picture taking?
Good morning.
I'm not using any filter. I take photos in standard mode. And the problem persists. When I go to Drop, there are always 2 photos, one of which is cut off from the sides.
- Jay
Could you clarify what you mean by 'standard mode'? By default, images should be 16:9, and Dropbox can't change your images in this manner. It will only upload what is generated by the phone, which would mean the images could be 4:3, and then the original unfiltered 16:9 image is also uploaded.
Do the filenames have different dates and times, or are they exactly the same?
Could you attach a screenshot showing what you see when you take a photo on your phone, while hiding any personal info?
